GRIEVANCE REDRESSAL POLICY

Effective Date: 02 October 2026
Last Updated: 02 October 2026

This Grievance Redressal Policy explains the process through which users, customers, viewers, content creators, rights holders, and other stakeholders may submit complaints or grievances relating to MindKart TV.

MindKart TV is operated by:

MINDKART E COMMERCE PRIVATE LIMITED
CIN: U62013TZ2026PTC039020
GSTIN: 33AAUCM8863A1Z6
Registered Address: D.NO. 30A, AVP LAYOUT, GANDHI NAGAR, TIRUPPUR, District: Tiruppur, Tamil Nadu – 641603, India
Website: https://mindkarttv.com/

1. Purpose of This Policy

MindKart TV is committed to providing a clear and accessible mechanism for receiving, reviewing, and addressing genuine grievances relating to its platform, content, services, accounts, payments, privacy, copyright, and other applicable matters.

This Policy explains:

• How a grievance can be submitted;
• The information that should be included in a complaint;
• The role of the Grievance Officer;
• How complaints may be reviewed and addressed; and
• How users may communicate with MindKart TV regarding unresolved concerns.

2. Scope

This Policy applies to grievances relating to MindKart TV, including where applicable:

• Website or platform-related issues;
• User account-related concerns;
• Content-related complaints;
• Copyright or intellectual-property complaints;
• Privacy-related concerns;
• Payment or transaction-related complaints;
• Subscription-related concerns;
• Refund or cancellation concerns;
• Inappropriate or prohibited content;
• Accessibility-related concerns;
• Misuse of the platform; and
• Other genuine complaints concerning MindKart TV services.

Copyright complaints may also be handled under the separate Copyright & Content Rights Policy.

Privacy-related concerns may also be handled under the Privacy Policy.

3. Grievance Officer

MindKart TV has designated the following person to receive and coordinate grievances:

Grievance Officer: Sudhakar S
Email: sudhakarrss05@gmail.com

Users may submit grievances to the above email address.

4. How to Submit a Grievance

A grievance should preferably be submitted by email to:

sudhakarrss05@gmail.com

To help MindKart TV investigate the matter efficiently, the complaint should include, where applicable:

1. Full name of the complainant;
2. Contact email address;
3. Mobile number, where relevant;
4. MindKart TV account details, if applicable;
5. Description of the grievance;
6. Relevant content title, URL, or page link, if applicable;
7. Date and approximate time when the issue occurred;
8. Transaction or subscription details, if the complaint relates to a payment;
9. Supporting documents, screenshots, or other evidence, where available; and
10. The specific resolution or action requested.

Users should provide accurate information and should not knowingly submit false or misleading complaints.

5. Acknowledgement of Grievance

MindKart TV will make reasonable efforts to acknowledge receipt of a grievance within a reasonable period after receiving the complaint.

The acknowledgement may include:

• Confirmation that the grievance has been received;
• A reference or complaint identifier, where appropriate;
• A request for additional information, if required; and
• Information regarding the next steps, where appropriate.

The time required to acknowledge or resolve a grievance may depend on the nature and complexity of the matter.

6. Review and Investigation

After receiving a grievance, MindKart TV may review the information provided and, where necessary:

• Examine relevant account information;
• Review the relevant content or webpage;
• Review transaction information;
• Contact the complainant for additional information;
• Contact relevant internal teams or service providers;
• Review applicable policies and records; and
• Take other reasonable steps necessary to assess the complaint.

MindKart TV may request additional information or clarification where the complaint does not contain enough information to conduct a meaningful review.

7. Resolution of Grievances

Depending on the nature of the grievance and the findings of the review, MindKart TV may take appropriate action, which may include:

• Providing an explanation or clarification;
• Correcting an error;
• Restoring or modifying account access where appropriate;
• Reviewing or restricting content;
• Removing content where appropriate and legally permitted;
• Taking action against misuse of the platform;
• Processing an eligible refund or cancellation;
• Referring a matter to the appropriate internal team or service provider; or
• Taking any other action considered appropriate under applicable law and MindKart TV's policies.

The outcome of a grievance may depend on the available evidence, applicable law, contractual terms, content rights, and the specific circumstances of the complaint.

8. Content-Related Complaints

Users may report content that they believe:

• Violates applicable law;
• Infringes intellectual-property rights;
• Contains prohibited material;
• Is incorrectly classified;
• Contains misleading or inaccurate information;
• Creates a legitimate safety concern; or
• Otherwise violates MindKart TV's applicable policies.

Content complaints should identify the relevant content as clearly as possible.

MindKart TV may review reported content and take appropriate action based on the circumstances.

A content complaint does not automatically require removal of the reported content. MindKart TV may consider the applicable law, rights of the relevant parties, available evidence, and other relevant factors before taking action.

9. Copyright and Intellectual-Property Complaints

MindKart TV respects the rights of creators and copyright owners.

If you believe that content available through MindKart TV infringes your copyright or other intellectual-property rights, you may submit a complaint to:

Copyright Complaint Email: mindkartecom@gmail.com

The complaint should provide sufficient information to identify:

• The complainant;
• The copyrighted work or protected material;
• The allegedly infringing content;
• The location or URL of the content;
• The complainant's basis for claiming rights; and
• Any supporting information or documents.

Copyright complaints may be reviewed under the Copyright & Content Rights Policy.

10. Privacy-Related Grievances

If your grievance concerns the collection, use, disclosure, correction, deletion, or other processing of personal information, you may contact:

Grievance Officer: Sudhakar S
Email: sudhakarrss05@gmail.com

Privacy complaints may also be handled in accordance with the Privacy Policy.

Where required, MindKart TV may request reasonable information to verify the identity of the person making a privacy-related request.

11. Payment, Subscription and Refund Complaints

For complaints relating to paid services, including:

• Payment failures;
• Duplicate payments;
• Subscription issues;
• Billing concerns;
• Cancellation requests; or
• Refund requests,

users should provide the relevant transaction or subscription information, where available.

Refund requests will be assessed according to the applicable Refund & Cancellation Policy and applicable law.

Where a payment has been processed through a third-party payment provider, certain transaction-related matters may also require coordination with that provider.

12. Accessibility Complaints

Users who experience difficulties accessing or using MindKart TV because of an accessibility issue may submit a complaint to:

Email: sudhakarrss05@gmail.com

The complaint should describe the accessibility issue in sufficient detail so that MindKart TV can understand and investigate it.

MindKart TV will make reasonable efforts to review accessibility-related concerns and identify appropriate improvements where practicable.

13. Anonymous Complaints

Users may submit complaints without providing complete identifying information.

However, anonymous or incomplete complaints may be difficult to investigate or resolve, particularly where additional information, account verification, transaction records, or communication with the complainant is necessary.

Where appropriate, MindKart TV may request additional information.

14. False or Malicious Complaints

MindKart TV expects users and complainants to provide truthful and accurate information.

Repeated, knowingly false, fraudulent, abusive, or malicious complaints may be restricted or otherwise handled appropriately.

This provision does not prevent users from making genuine complaints or reporting legitimate concerns.

15. Confidentiality

MindKart TV will handle grievance information with reasonable care and may limit access to such information to persons who need it for reviewing, investigating, resolving, or legally handling the grievance.

Information may be disclosed where necessary to comply with applicable law, respond to legal requests, protect rights, prevent fraud or abuse, or resolve the grievance.

16. Grievance Tracking

Where a complaint reference number or other tracking mechanism is provided, users should retain it for future correspondence.

If a tracking or reference facility is not technically available, users may refer to the original grievance email when following up.

17. Follow-Up

If a complainant has not received an appropriate response or believes that additional information should be considered, they may follow up using the same grievance email:

sudhakarrss05@gmail.com

The complainant should, where possible, mention the earlier correspondence or complaint reference number.

18. Cooperation with Authorities

MindKart TV may cooperate with courts, government authorities, regulators, law-enforcement agencies, or other competent authorities where required or permitted by applicable law.

Where legally required, MindKart TV may provide relevant information or take appropriate action in response to a lawful direction or order.

19. Changes to This Policy

MindKart TV may update this Grievance Redressal Policy from time to time to reflect changes in its services, processes, legal requirements, or operational practices.

The “Last Updated” date at the beginning of this Policy will indicate the most recent revision.

Users are encouraged to review this Policy periodically.

20. Contact Details

For grievances:

Grievance Officer: Sudhakar S
Email: sudhakarrss05@gmail.com

For copyright complaints:

Email: mindkartecom@gmail.com

For general enquiries:

MINDKART E COMMERCE PRIVATE LIMITED
Email: mindkartecom@gmail.com
Phone: +91 8130134492

Registered Address:
D.NO. 30A, AVP LAYOUT, GANDHI NAGAR,
TIRUPPUR, District: Tiruppur,
Tamil Nadu – 641603, India.

MINDKART E COMMERCE PRIVATE LIMITED reserves the right to update this Policy as its platform, services, content, and applicable legal requirements evolve.