REFUND & CANCELLATION POLICY

Effective Date: 02 October 2026
Last Updated: 02 October 2026

This Refund & Cancellation Policy explains the terms applicable to refunds, cancellations, and payment-related requests for services offered through MindKart TV, operated by MINDKART E COMMERCE PRIVATE LIMITED.

Website: https://mindkarttv.com/

Legal Entity: MINDKART E COMMERCE PRIVATE LIMITED
CIN: U62013TZ2026PTC039020
GSTIN: 33AAUCM8863A1Z6
Registered Address: D.NO. 30A, AVP LAYOUT, GANDHI NAGAR, TIRUPPUR, District: Tiruppur, Tamil Nadu – 641603, India
Email: mindkartecom@gmail.com
Phone: +91 8130134492

1. Purpose of This Policy

MindKart TV aims to provide clear information regarding cancellation and refund requests relating to its paid content and services.

This Policy explains:

• When a user may request cancellation;
• The applicable refund request period;
• How refund requests may be submitted;
• How refund requests are reviewed;
• How approved refunds may be processed; and
• Circumstances that may affect refund eligibility.

2. Free and Paid Services

MindKart TV provides both free and paid content or services.

This Refund & Cancellation Policy applies to transactions for paid content, subscriptions, or other paid services offered through MindKart TV.

No payment or refund is applicable to content or services that are genuinely provided free of charge.

3. Refund Request Period

Eligible refund requests should generally be submitted within 7 days from the date of the relevant transaction.

The 7-day period is a MindKart TV refund-policy period and is not represented as a universally mandated statutory refund period.

A request submitted after 7 days may be considered where required by applicable law or where MindKart TV determines that an exception is appropriate, including in cases involving:

• Failed delivery of a paid service;
• Duplicate payment;
• Technical or transaction error;
• Unauthorized transaction;
• A service not being provided as represented; or
• Other circumstances giving rise to a legal right to a refund.

4. Cancellation Requests

Where a cancellation option is available, users may request cancellation through the applicable account or service mechanism or by contacting MindKart TV.

Cancellation requests should include, where applicable:

• User's name;
• Registered email address;
• Mobile number;
• Order or transaction details;
• Subscription details, if applicable;
• Date of payment; and
• Reason for cancellation, where relevant.

Cancellation of a service does not automatically guarantee a refund. Refund eligibility will be determined in accordance with this Policy and applicable law.

5. Eligible Refund Situations

Subject to the applicable terms and circumstances, a refund may be considered where:

• A payment was successfully processed but the paid service was not provided;
• A duplicate payment was made for the same transaction;
• A technical or transaction-related error resulted in an incorrect charge;
• The paid service materially fails to correspond with what was represented or agreed;
• MindKart TV determines that a refund is appropriate; or
• A refund is required under applicable law.

6. Digital Content and Access

Because MindKart TV provides digital entertainment content and services, access to or consumption of paid digital content may affect refund eligibility.

Where a user has already accessed, streamed, downloaded, or otherwise consumed paid digital content, a refund may not be available merely because the user subsequently decides not to use the service.

However, this does not affect any mandatory consumer or legal rights that cannot lawfully be excluded.

7. Failed or Unsuccessful Transactions

If a user's account is charged but the relevant paid service is not successfully activated or delivered, the user should contact MindKart TV with the transaction details.

MindKart TV may investigate the transaction and, where appropriate, process an eligible refund or coordinate with the applicable payment service provider.

For certain failed electronic payment transactions, applicable RBI rules may prescribe specific reversal timelines depending on the payment method and nature of the failure.

8. Duplicate Payments

If a user believes that the same transaction was charged more than once, the user should contact:

mindkartecom@gmail.com

The user should provide the relevant transaction details or payment confirmation.

After verification, an eligible duplicate payment may be refunded through the applicable payment method, subject to applicable processing requirements.

9. Incorrect or Unauthorized Transactions

If a user identifies a transaction that they do not recognize, they should contact MindKart TV as soon as possible.

MindKart TV may request relevant information to investigate the transaction.

Where appropriate, users may also need to contact their bank or payment service provider regarding an unauthorized transaction.

10. Refund Request Process

To request a refund, users should contact:

Email: mindkartecom@gmail.com

The refund request should preferably include:

1. Full name;
2. Registered email address;
3. Mobile number, where applicable;
4. Transaction/order ID;
5. Date of payment;
6. Amount paid;
7. Description of the issue; and
8. Supporting payment information or screenshots, where available.

Providing complete transaction information may help MindKart TV process the request efficiently.

11. Refund Review

Refund requests may be reviewed on a case-by-case basis.

During the review, MindKart TV may consider:

• Transaction details;
• The service purchased;
• Whether the service was delivered or accessed;
• The reason for the refund request;
• The timing of the request;
• Any technical issue associated with the transaction;
• Applicable payment records;
• The terms applicable at the time of purchase; and
• Applicable law.

MindKart TV may request additional information where necessary.

12. Refund Approval and Processing

If a refund is approved, MindKart TV will initiate the refund through the applicable payment method or payment service provider, where technically and legally possible.

MindKart TV will make reasonable efforts to initiate an approved refund within 7 business days from approval, unless a different period is required because of the payment method, bank, payment provider, or applicable law.

The time taken for the refunded amount to actually appear in the user's bank account or payment account may depend on the relevant bank, card issuer, UPI provider, payment gateway, or other payment service provider.

13. Refund Amount

Where a refund is approved, the refundable amount will depend on:

• The amount actually paid;
• The nature of the transaction;
• The applicable refund conditions;
• Any amount already refunded;
• Applicable payment-processing circumstances; and
• Applicable law.

MindKart TV will not knowingly retain an amount that must legally be refunded.

14. Cancellation of Subscriptions

If MindKart TV offers subscription-based services, users may cancel their subscription through the applicable cancellation mechanism made available by MindKart TV.

Where cancellation is completed successfully, future access or billing will be handled according to the applicable subscription terms.

Cancellation of a subscription does not automatically mean that amounts already paid will be refunded.

Any applicable refund will be assessed according to this Policy and the terms presented to the user at the time of purchase.

15. Automatic Renewal

MindKart TV has not currently confirmed the implementation of automatic subscription renewal.

If automatic renewal is introduced, the applicable renewal terms, charges, cancellation procedure, and other material conditions will be disclosed to users before or at the relevant subscription stage, as required by applicable law.

16. Promotional Offers

Where MindKart TV provides promotional pricing, discounts, free trials, coupons, or other promotional benefits, additional terms may apply.

The refund or cancellation conditions applicable to a particular promotion may be disclosed at the time the promotion is offered.

17. Non-Refundable Situations

Subject to applicable law, a refund may generally not be available where:

• The user requests a refund after the 7-day refund request period without a legally applicable or otherwise accepted exception;
• The user has already accessed or consumed digital content and simply changes their mind;
• The relevant service has already been fully provided;
• The refund request does not satisfy the applicable conditions;
• The transaction is determined to be invalid or fraudulent; or
• The applicable transaction terms validly exclude the refund.

Nothing in this section excludes any mandatory refund or consumer rights provided under applicable law.

18. Technical Issues

If a user experiences a technical problem with a paid service, the user should first contact MindKart TV so that the issue can be investigated.

Depending on the circumstances, MindKart TV may:

• Attempt to resolve the technical issue;
• Restore access;
• Extend access where appropriate;
• Provide an alternative resolution; or
• Process an eligible refund.

19. Third-Party Payment Providers

Payments may be processed through third-party payment service providers or payment gateways.

Where a payment provider is involved, the provider may have its own processing rules and timelines.

MindKart TV may coordinate with the relevant provider when necessary to verify or process a transaction or refund.

20. Fraudulent or Abusive Refund Requests

Refund requests must contain accurate information.

MindKart TV may reject or restrict requests that are found to involve:

• Fraud;
• Deliberately false information;
• Repeated abusive claims;
• Unauthorized use of another person's payment method; or
• Other fraudulent or unlawful activity.

This does not prevent legitimate users from submitting genuine refund requests.

21. Contact for Refund and Cancellation Requests

MINDKART E COMMERCE PRIVATE LIMITED

Email: mindkartecom@gmail.com
Phone: +91 8130134492

Registered Address:
D.NO. 30A, AVP LAYOUT, GANDHI NAGAR,
TIRUPPUR, District: Tiruppur,
Tamil Nadu – 641603, India.

22. Relationship With Terms & Conditions

This Refund & Cancellation Policy forms part of the applicable Terms & Conditions of MindKart TV.

Users should review the Terms & Conditions and any transaction-specific terms presented at the time of purchase.

Nothing in this Policy is intended to exclude mandatory rights available under applicable law.

23. Changes to This Policy

MindKart TV may update this Refund & Cancellation Policy from time to time to reflect changes in:

• Products or services;
• Payment processes;
• Subscription arrangements;
• Refund practices;
• Applicable law; or
• Operational requirements.

The “Last Updated” date will indicate the latest revision.

24. Important Statement

MindKart TV provides both free and paid content/services.

Eligible refund requests should generally be submitted within 7 days from the transaction date.

Approved refunds will generally be initiated within 7 business days from approval, subject to the payment method, payment service provider, bank processing, and applicable law.

Nothing in this Policy is intended to remove or restrict any mandatory consumer or legal right that cannot lawfully be excluded.